Service Requests
Fast, simple and convenient support - submit a YoursPay service request and our team will take it forward.
YoursPay Service Requests: We're Here When You Need Us
Need assistance with a service? Our team is ready to help. Raise a YoursPay service request for account opening, KYC updates, deposits, loans, insurance or digital support, and we guide you through every step. For general banking grievances you can also use the RBI complaint portal.
What We Help With
Account Opening Assistance
Guidance and support to open the right account quickly and correctly.
Account Information Updates
Update your contact details, nominee and other account information.
KYC Update Requests
Refresh your KYC documents so your account stays active and compliant.
Deposit-Related Assistance
Help with FD, RD and child savings deposits, renewals and queries.
Loan Enquiries
Eligibility, documentation and status support for all loan products.
Insurance Service Support
Assistance with insurance enrolment, queries and service requests.
Digital Service Assistance
Support for QR, POS, sound box and other digital payment services.
Partner Program Enquiries
Information on retailer, ATM and franchise partner opportunities.
Branch Information Requests
Find branch locations, timings and the right point of contact.
How to Submit a YoursPay Service Request
Complete the Form
Fill in the service request form on our Contact page.
Share Details
Provide the required information and supporting details.
Acknowledgement
Receive a confirmation and a tracking reference.
Resolution
Our team contacts you with updates and assistance.
Support that moves at the speed of your needs.
Ready to Get Started?
Talk to our Salem team - call, WhatsApp or visit our branch.